I seem to be getting rejects while
Try lowering the burn speed and see if the amount
of rejects stops. Try a different brand/better
grade of media. Some brands work better than
others and most brands have different quality
New job I am trying to copy is giving
Make sure your master disc is free of scratches/dust.
Make sure there is enough room on your target
media to correctly copy the disc. Try a master
that has previously worked, to see if there
is a problem with your current master.
How Do I remove the printer driver?
Go to Start->Control Panel->Printers &
Faxes->Select the printer and delete. Once
deleted, On the Printers & Faxes window,
go to File->Server Properties->Click the
Drivers tab. Select the driver of the printer
that was just deleted and select remove. Click
Yes on the window asking if you want to remove
the driver from the system. (If it tells you
it is in use, make sure all applications that
use the printer are closed. If it still will
not let you remove, reboot the machine and try
again) Click ok on Print Server Properties once
it is removed.
I turn on the power and the system
hangs at the autoloader screen
Solution Make sure autoloader is powered on
and serial cables are connected tightly. Turn
off the machine. Turn on Tower first then the
How do I use the tower manually?
Solution If your tower only has two buttons,
hold down the Mode button until it beeps then
let go to enter the Setup Menu. Press the Go
button until you come to Autoloader –
Class 2. Press the mode to change it to Autoloader
– No. Press Go until you reach the Setup
Menu again. Press and hold Mode until it beeps.
Turn the tower off and on to use the new settings.
I think I have a drive going bad on
Solution if a drive is failing to burn discs
or not detecting media. Turn off the tower and
autoloader. Open the side cover of the drive
tower. Unplug only the IDE ribbon cable from
the back of the suspected bad drive and a good
drive. Switch cables and plug into the drives.
Turn on the tower and autoloader and test. If
problem stays with the suspected bad drive then
we know it is the drive. If problem moves to
the good drive, try replacing that IDE ribbon
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DJ says it is not registered.
Solution go to Help -> Register DiscJuggler
-> Enter in the serial number on the back
of the sleeve. Make sure not to confuse the
number one and the letter I
DJ only shows support for 1 drive
Solution DJ is in demo mode, go to Help ->
Register DiscJuggler -> Enter in the serial
number on the back of the sleeve. Make sure
not to confuse the number one and the letter
When doing a Print only task I get
an error “No compatible destination devices
Solution 1)close DJ. Run Drive Assigner, select
at least 1 burning drive and make sure to select
the correct printer port that you want to use.
Click Update and then OK. Run DJ
2) if same error try shutting down system, make
sure all cables are tight and turn on in this
order Printer, drives, autoloader, computer.
You should notice printer tray ejects when autoloader
is turned on. Repeat step 1.
During a Burn and Print task the autoloader
does not move disc to the printer to print
Solution Make sure in the action drop down bar
of the task to select Write & Print, then
click the autoloader tab and enter the location
of your PRN file into the Good Label box.
I seem to be getting buffer under runs
every so often.
Solution Make sure to be using the same media
every time you load the machine. Do not load
different types of media together in the bin.
In DiscJuggler go to Tools->Options click
the I/O tab and raise the L2 Cache to 256MB.
If problem persists try a better brand &
grade of media.
After reinstalling my software I only
have support for 7 drives not 9.
Solution close DiscJuggler. Make sure to extract
the patch file located on the disc. Copy the
file to the DiscJuggler install folder and overwrite
it. Default location: C:\Program Files\Padus\DiscJuggler\
Why do I have more than 1 firewire card?
Solution All the firewire cards sent with the
system are meant to be used together. 1 firewire
card per cable coming out of the drive tower.
Plugging 2 to 3 cables into 1 firewire card
will damage/destroy the firewire card &
drives. Also if the card comes with a power
cable make sure all cards are powered before
Can I send a print only job over .NET
or Queue multiple print only jobs in .NET
Unfortunately, this is not possible.
How do I use batch mode in DJ?
Solution select “Copy CDs and DVDs from
the same burner task” when loading discs
layer the discs blanks, master, blanks, master.
Set number of copies to AUTO
EX: you have masters called Video1 and Video
2. To make 5 copies of Video 2 and 10 copies
of Video 1, put five blanks in the bin first
Then the master Video 2 on top. Then 10 blanks
and put the master Video 1 on top.
How do I use batch mode to burn and
print in DJ?
Solution make sure to select Write and Print
in the action drop down box. Click the Autoloader
tab and in the good label box enter the following:
Label is the name of your label file
%m is the # to be incremented
|1| is the number to start with (1 in this case)
So for the first master you will have to create
a label file we’ll call label1.prn
The second master will use label2.prn and so
forth. All the labels need to be in the same
Put your masters in the correct order and click
start. Each time it gets to a new master it
will switch the print label to the next one.
How do I export the DiscJuggler log?
Go up to File->Export and choose the location
to save the text file.
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I get an error telling me the License
Key has expired.
Solution: Find the disc that is labeled Publisher
Software. On the disc, open the folder called
License and find the file labeled License.txt.
Copy down the license. Open Publisher, Click
OK on the License has expired error. You should
have a new window open that is asking for a
license. Paste your license, Click Apply and
It tells me the autoloader could not
be detected Please set up the hardware
Solution: This is due mainly to a loosely connected
serial cable or drive hardware has changed.
Make sure the serial cable is tightly connected
to the autoloader and motherboard. Click ok
to select hardware. Make sure autoloader says
All Pro Solutions and click the setup button.
Now add each drive that is to be used for the
system. Click Apply and Ok when finished
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Rimage Prism Plus
My Prism Printer is blinking 13 times
and not printing
Solution go to Start->Control Panel->Printers
& Faxes-> right click the printer and
choose Properties-> click the Device Settings
tab-> click Installed Ribbon and change to
match the ribbon type installed in your printer
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Pro 3 Printer
My printer is not printing to the disc
Go to Printers and Faxes
Right Click on Printer
Click the General Tab
Select Printing Preferences
Click on the Advanced button
For good printing use the following settings
– if necessary adjust strobe in increments
of 5 .
****Do Not set strobe above 80!! This can damage
the print head and is not covered under warranty****
Print Quality: 300X600
Under Document Options:
Halftoning: Dither 6X6
Under Printer Features:
Strobe 50 (recommended for Silver discs. 55
for White discs)
My printer can still not print
Solution try a better grade or different type
of media as the current disc surface may not
be compatible with the ribbon.
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I get what looks like tearing or white
spots at the 12 and 6 o’clock positions
of the disc. Solution the media you
are using is not compatible enough for the ribbon
to stick. Try a better grade or different type
of media. Alternatively you can also try using
a Versamax ribbon. Contact dealer for information.
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Primera Signature Z6
The light just blinks and printer is
Solution take out cartridges, make sure there
isn’t any ink on the contacts on either
the printer or the cartridges, also make sure
the blue, red, black color barcode at the bottom
of the cartridges isn’t damaged. Reinsert
cartridges, if same error try new cartridges.
I get a printer error when I try to
Solution set cartridge type to the type of cartridge
you are using with the printer *Note PRN files
also store this information when created. If
you try to use a photo PRN and have only black
the label will not print.
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The autoloader unloads the printer
and tries to unload the printer again/The autoloader
takes disc from input bin and as it is rotating
drops the disc
Solution: Disc Presence sensor needs adjusting.
Usually the sensor needs to be lowered a little
because as it is rotating it trips the sensor
making it think it lost the disc. Also make
sure disc is being picked correctly (all the
way up on the picker and is held horizontally).
Autoloader pushes down on stack of
discs and makes grinding noise.
Solution: Make sure discs are aligned and that
there are not gaps between the disc. Make sure
no strong light (sun light/spotlights). To check
they can turn off the lights or rotate the machine
or lift up the stack of discs so they are slightly
tilted (eliminating gaps between discs where
the IR can be seen). If it is external light,
block the source. If it is the gaps eliminate
the media and use media with stacking rings.
If none of the above, try bending the metal
tab/optic sensor located by the vertical belts.
You want to bend it slightly towards the top
of the picker.
Arm only drops down an inch and moves
to next bin and repeats same thing.
Solution: Broken Harness/Flex/Optic sensor.
Check the harness cable where arm twists and
see if wires stretch do to broken wire. Replace
with external harness cable and check, replace
flex and check, replace both and check.
Arm intermittently picking disc from
1 bin/Arm can’t pick from bin or drops
down only an inch on one bin/Arm can pick from
input but not output or vice versa
Solution: Break in the Harness at a certain
point where when it rotates it makes contact
allowing it to work and when it rotates away
it won’t allow it to pick.
Arm grabs disc from input but as it
is moving up it drops disc/Disc scraping rods
Solution: The disc is scraping the rods. Adjustments
can be made, please contact All Pro Solutions.
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What graphic formats are supported
by CD Designer?
· Rimage recommends using BMP, TIF, WMF,
and JPG files. All files, including JPG files,
should be saved at 300 DPI.
· TIF files must be in an RGB color model
without LZW compression. If a CYMK TIF file
is the only file available, convert the file
to an RGB format with a graphics application.
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CD-DVD Label Graphic Design Tips for Beginners
Whether you contract your graphic design or
do it yourself, these guidelines will help you
get the best quality discs out of your Disc
1. Image Size/Shape. The image should be a 4.72
x 4.72 (120mm) square. Circular images are not
necessary since the print driver crops the outer
margin and inner circle based the measurements
specified in the printing preferences. If the
image is circular the outer margin or inner
circle size may not be adjustable.
2. Resolution. Resolution is measured in dots
per inch or dpi. 300 dpi is sufficient to get
the best possible quality from most images.
A 72 DPI image will look fine on screen but
WILL NOT print well. Graphics and logos found
on websites are typically 72 DPI. The image
below was printed from a 72 dpi image. Notice
the jagged edges. Remember, print quality settings
found in the printer driver will have no effect
on improving a low dpi source image.
On the other hand, resolutions higher than 300
dpi will not produce better quality but may
require more RAM to print and hard drive space
to store. They could even slow down the print
72 DPI Image printed with the Bravo
3. Image File Format. Most graphics are created
in a graphic application. Since this graphic
application is not usually on the same computer
as the Disc Publisher doing the printing, it
is necessary to export the graphic into universal
format that can be read by other programs. We
recommend TIF and BMP files for graphics. These
formats are uncompressed. JPG files also work
well for graphics that include photographs.
All three formats can be imported into the SureThing
application (PC) or the Discribe Application
4. Color Mode. Set the color mode in the source
graphic application to CMYK. In most cases this
will produce the most accurate color reproduction
of the image on screen. However, if CMYK is
not producing the desired color matching try
changing the source image to RGB and then exporting
the image again in one of the universal formats
mentioned above. Click here to learn more about
5. Text. Use white text or inversed logos or
graphics for guaranteed sharp printing and ink
conservation. Since printing white on a disc
means not printing, the text or graphics will
be extremely clear and ink consumption will
be zero. See the images below for an example.
6. Importing. If you are using SureThing exclusively
to design your labels you will not need to worry
about the first four items on this list. SureThing
automatically sets this up correctly. However,
if you are importing images into SureThing you
will still need to follow the guidelines set
Note: Often it is useful to
request that your graphic designer provide you
with several different formats for you to try
printing. For example you could request your
image in six different formats: A JPG, BMP,
and TIF in RGB color mode and a JPG, BMP and
TIF in CMYK color mode.
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PowerPro 1 and II Frequently Asked Questions
1) Three blink error coming out of ‘Status’
LED on PowerPro II printer when it goes to print
or "CD not Clamped" in LCD of PowerPro
This error means there was no CD detected when
the print file was sent to the printer. Either:
a. picker is not dropping the disc correctly
into the printer
b. The media has difficulty clamping, it ‘pops
out’ of printer tray
c. A malfuction the the clamp itself or sensor
associated with it is causing an erroneous CD
not clamped condition.
On PowerPro II try manually putting a CD in
the tray, press ‘start’ button on
printer, then ‘print’ button on
printer. If it prints it is most likely a or
Check alignment of printer. CD is not getting
properly seated in printer tray. Make sure CDs
are not warped. If printer indicates CD not
Clamped when it obviously is clamped printer
might have mechanical problems.
Both Powerpro 1 and Powerpro 2 work the same
way to determine if the CD is clamped or not.
There is a mechanism that physically clamps
the disc. That mechanism has a flag that can
interrupt a photosensor. When the tray is retracted
a predetermined distance, that sensor status
is checked. If the beam is still being interupted,
the CD is not clamped. If the beam is not being
interrupted, the CD is clamped.
On the PowerPro 1, the entire clamping mechanism
can ‘stretch’ causing the CD to
indicate not clamped. It is usually the L shaped
clamping pin getting bent so the ‘hook’
not longer has a 90-degree bend. There is also
a piece of sheet metal that transfers the force
around the hole in the center of the tray. Remove
the plate on the underside of the print tray
to expose this piece. If this piece ‘stretches’
it can cause erroneous CD not clamped messages.
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On PowerPro 2 the problem can have more
causes. They can be, but not limited to:
A. Loose set screws on pulleys that turn gear
to advance tray in and out.
B. Clamping mechanism on tray defective.
C. Bad placement of the ‘home’ sensor.
D. Defective photosensor at clamping position.
The above list is in order of likelihood. Call
CopyPro Technical Support at (925) 689 - 1200
Mon-Fri between 9am and 5pm PST for additional
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2) PowerPro series Printer doesn’t
print when printing from applications
· Make sure printer powered on and 'ready'
light is on solid.
· Make sure PowerPro driver is selected
as the target printer or is 'Set as Default'
in printers folder under control panel
· Take printer off ‘auto’
strobe setting and force a value like 35.
· If the active light comes on when sending
a print file but printer doesn’t print
try changing the parallel port mode in the computer
Bios. The settings that work are ECP and Normal
(output only). EPP and ECP+EPP do not work.
Some faster computers only seem to print in
Also see PowerPro manual for additional setup
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3) Printing is faded, has 'smudges',
or has vertical or horizontal unprinted lines
Most printing issues can be fixed by doing one
of the following:
· Change the 'print strobe' setting in
the PowerPro printer driver. Try higher and
· Clean the Print Head with a Q-tip and
either Rubbing Alcohol or Lighter Fluid
· Make sure the thermal ribbon is secure
on the input and output spindle. A notch is
removed from the cardboard tube the ribbon comes
on. Make sure this notch hasn't slipped off
the peg on the spindle.
· Switch to a different kind of media
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4) The Powerpro prints, then starts
to print a second time lower on the disc. It
'double prints.' The PowerPro 1 Thermal printer
prints about 3/4 of the disc then shows vert
stepper error in the LCD and just makes noise.
The print file sent to the printer was intended
for the Color ribbon and the monocolor ribbon
is installed in the printer. Printer driver
must be switched to monocolor.
In WINNT start/settings/printers then right
click Powerpro and select Document defaults
then select advanced. Set color mode to grey
scale or monocolor. In WIN98 start/settings/printers
right click the powerpro and choose properties.
Click the graphics tab then click the Color
button. Specify 'Print in Black and White only'
then OK Apply OK.
In WIN2000 Start/settings/printers, right click
Powerpro and select printing preferences, click
advanced button then select Monocolor as color
mode under Document Options.
In Win XP start/printers and faxes then right
click the PowerPro and choose 'printing preferences'.
Click 'advanced' button then select Monocolor
as color mode under Document Options.
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5) What is "print process creation
failure?" or "unable to load CdPainter.exe"
CdPainter was not able to be accessed along
with the path to the label file.
Make sure CdPainter is installed in C:\program
files\copypro\cdpainter. Redesign your label
and save it in that directory.
If saving into other folders is desired add
C:\program files\copypro\cdpainter to the path.
In win98 add Path=%path%;"c:\program files\copypro\CdPainter"
to the autoexec.bat.
In NT or 2000 add ;c:\program files\copypro\cdpainter
to the path under environmental variables.
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6) My label printed with the .bmp or
.jpg. missing, corrupt, with errors.
The associated bmp or .jpg. was not along the
same path is was when the CD label was first
created. (i.e. brought over on a floppy then
the floppy was removed.) Choose ‘embed
all pictures’ in CdPainter prior to saving
or put the .jpg files on the hard drive before
you save. You can also enable the 'Embed All
Pictures' under the 'Settings' menu in CdPainter.
This will save the graphics into the label file.
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Common Thermal Printer Issues and Solutions
Issue Cause Possible Correction
Label is too light or too dark Strobe
Setting is either to high or too low.
The Strobe Setting controls printhead heat and
print density. If label is too dark decrease
Strobe Setting. If label is too light increase
Strobe Setting. Make changes in 5 unit increments.
Curved marks in graphic Strobe Setting
is too high.
Overheated ribbon causing "wrinkle"
marks in graphics. Decrease strobe setting.If
needed, clean print head.
Graphics or text are not printed near
CD edge or hub CD has unprintable areas near
outer edge and inner hub, also check
template size in CD label program Template adjustment
is made from CD Label program, see Settings
Menu. Adjust label template to mask unprinted
areas. Template mask creates uniform boarder
for crisp presentation.
Jagged or rough looking graphics or text that
has been imported from other program or WebPages
Low-resolution graphics appear jagged or rough.
Graphics re-sized to larger size lose resolution.
Create graphics sized for label at 300 DPI,
then import into CD Label program. WebPage graphics
at 72 DPI will become "rough" if resized.
Text appears light or faded(text created
in CD label program)
Text color not optimized for CD printer From
label program change text color to one of the
seven solid colors. These colors are shown in
Custom Colors area of Color Menu. See Optimizing
Graphics appear light or incomplete
Some colors in graphic not optimized for CD
printer Use Paint or Photo program
to increase color density of graphic prior to
import to the label program
Vertical line across label White vertical
line through label indicates printed requires
Clean printhead, see Maintenance Section of
User Manual. If cleaning does not correct issue
printhead may be damaged.
Unprinted area or marks on label Possible
finger print or dust disc interferes with printing
Avoid touching printable area of CD
prior to printing
Straight horizontal lines accross
Disc Strobe too high or ribbon not properly
installed Turn the print-strobe setting down
in the printer driver and inspect ribbon for
proper tension and installation.
Middle 1/3 of disc doesn't print from
top to bottom
Media type set to DVD in printer driver If media
type set to 'DVD' in printer driver middle 1/3
of disc from top to bottom does not print because
some DVD media have a stacking ring on top.
If your DVD media doesn't have a stacking ring
on top set media type to CD
Tops or bottoms of letters get cut off Ribbon
tension A work around is to put a period (.)
at the very edge of the disc about 3-4mm above
the spot that isn't printing properlyThis will
bring the print head down sooner
White 'smudge' or black dots accross
disc at tops of words or graphics
Media not suited for thermal printing
Switch media. White residue actually wipes off.
Switch to a different type of thermal ribbon
Colors don't match or arent bright enough
Bad media or printer settings Switch media.
Get the latest driver from tech support. There
are several settings in the printer driver that
will change printer output. Strobe, intensity,
ICM Color Management, ICM intent, and halftoning.
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